Terms & Conditions

Buxton Civic Association (BCA) Online Ticketing Terms and Conditions

  1. Introduction

These terms and conditions govern the sale of tickets, memberships, and event registrations through BCA’s online ticketing system. By purchasing tickets or memberships, you agree to comply with these terms.

  1. Information About Us
  • Buxton Civic Association (BCA) is a charity registered in England & Wales (no. 258163) and a company limited by guarantee (no. 944439).
  • Registered office: Poole’s Cavern Visitor Centre, Green Lane, Buxton, Derbyshire SK17 9DH.
  • Contact: Email DPAOfficer@buxtoncivicassociation.org.uk or write to the above address.
  1. Purchase of Tickets
  • Eligibility: You must be at least 18 years old to purchase tickets or memberships.
  • Order Process: Orders are placed through our online system. You will receive a confirmation email once your purchase is complete.
  • Payment: Payments are processed securely through our third-party payment provider. We accept major credit and debit cards.
  1. Pricing and Availability
  • Pricing: All prices are listed in GBP and include VAT where applicable.
  • Availability: Tickets and memberships are subject to availability. BCA reserves the right to limit the number of tickets sold per person.
  1. Delivery of Tickets
  • Electronic Tickets: Tickets will be delivered electronically via email. You must present the electronic ticket at the event or venue.
  • Physical Tickets: If applicable, physical tickets will be mailed to the address provided during purchase.
  1. Refunds and Exchanges
  • Refund Policy: Refunds are only available if the event is canceled or rescheduled. Requests for refunds must be made within 14 days of the event date.
  • Exchanges: Tickets may be exchanged for another event of equal or lesser value, subject to availability.
  1. Event Cancellation
  • Cancellation: If an event is cancelled, BCA will notify you via email and provide a full refund or the option to exchange tickets.
  • Rescheduling: If an event is rescheduled, your ticket will be valid for the new date. If you cannot attend, you may request a refund.
  1. User Responsibilities
  • Accurate Information: You must provide accurate and complete information when purchasing tickets or memberships.
  • Compliance: You agree to comply with all applicable laws and regulations when using our online ticketing system.
  • Prohibited Activities: You must not use our online ticketing system for any unlawful or fraudulent purposes.
  • Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  • Respectful Behaviour: You agree to behave respectfully towards other attendees and BCA staff during events and visits.
  1. Accessibility
  • Facilities: BCA is committed to providing accessible facilities at Poole’s Cavern Visitor Centre and other event locations. Please contact us in advance if you have specific accessibility needs.
  • Website Accessibility: Our online ticketing system is designed to be accessible to all users, including those with disabilities. If you encounter any accessibility issues, please contact us for assistance.
  • Support: BCA staff are available to assist visitors with accessibility needs. Please inform us of any requirements when purchasing tickets or memberships.
  1. Complaints Handling
  • Submitting a Complaint: If you have a complaint about our services, please contact us by email at DPAOfficer@buxtoncivicassociation.org.uk or write to the Data Protection Officer at Poole’s Cavern Visitor Centre, Green Lane, Buxton, Derbyshire SK17 9DH.
  • Response Time: We aim to acknowledge receipt of your complaint within 5 working days and to provide a full response within 20 working days.
  • Resolution: We will investigate your complaint thoroughly and aim to resolve it to your satisfaction. If you are not satisfied with our response, you may escalate the complaint to the UK Information Commissioner’s Office (www.ico.org.uk).
  1. Data Protection
  • Data Collection: BCA collects personal data to process your order. This includes name, address, email, and payment information.
  • Data Protection Measures: BCA uses a variety of physical and technical measures to keep your data safe and to prevent unauthorized access, use, or disclosure of your personal information.
  • Data Storage: Electronic data is stored on secure computer systems, and BCA controls who has access to it. Documentary records are stored at Poole’s Cavern Visitor Centre.
  • Third-Party Services: Some organizations providing services to BCA may transfer data outside of the UK/EU, but BCA ensures that your data is adequately protected.
  • Retention: BCA will only use and store personal data for as long as it is required for the purpose(s) for which it was originally collected or to comply with contractual or legal obligations. BCA regularly reviews information held and deletes what is no longer required.
  1. Liability
  • Limitation of Liability: BCA is not liable for any indirect, incidental, or consequential damages arising from the use of our online ticketing system.
  • Force Majeure: BCA is not liable for events beyond our control, including natural disasters, strikes, or other unforeseen circumstances.
  1. Privacy and Data Protection
  • Data Collection: BCA collects personal data to process your order. This includes name, address, email, and payment information.
  • Data Protection: BCA uses secure systems to protect your data. We will not share your data with third parties except as necessary to process your order.
  • Cookies: Our website uses cookies to enhance your experience. By using our website, you consent to our use of cookies.
  1. Event Cancellation
  • Cancellation by BCA: If an event is cancelled by BCA, we will notify you via email and provide a full refund or the option to exchange tickets for another event.
  • Rescheduling: If an event is rescheduled, your ticket will be valid for the new date. If you cannot attend the rescheduled event, you may request a refund.
  • Cancellation by User: If you need to cancel your attendance, please notify us as soon as possible. Refunds for user cancellations are subject to our refund policy and may not be available for all events.
  1. User Feedback
  • Providing Feedback: BCA welcomes feedback from users to improve our services. You can provide feedback by emailing DPAOfficer@buxtoncivicassociation.org.uk or writing to the Data Protection Officer at Poole’s Cavern Visitor Centre, Green Lane, Buxton, Derbyshire SK17 9DH.
  • Feedback Use: Feedback may be used to enhance our services and user experience. We may share anonymized feedback internally and with relevant third parties.
  • Acknowledgment: We aim to acknowledge receipt of feedback within 5 working days and to respond within 20 working days.
  1. Refunds
  • Refund Eligibility: Refunds are available if the event is cancelled or rescheduled by BCA. Requests for refunds must be made within 14 days of the event date.
  • Refund Process: To request a refund, please contact us by email at DPAOfficer@buxtoncivicassociation.org.uk or write to the Data Protection Officer at Poole’s Cavern Visitor Centre, Green Lane, Buxton, Derbyshire SK17 9DH.
  • Processing Time: Refunds will be processed within 14 days of receiving your request. Refunds will be issued to the original payment method.
  • Non-Refundable Items: Certain items, such as memberships and donations, may not be eligible for refunds. Please check the specific terms for each item before purchasing.
  1. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

  1. Changes to Terms

BCA reserves the right to amend these terms and conditions at any time. The current version will be posted on our website.