Privacy Policy

Location Based Services: We use Location Based Services (LBS) to understand traffic patterns in venues. The location data we capture helps us to understand venues, such as how long customers stand in line and how they generally move around an area, enhancing operational efficiency and improving user experience.

If you would like to find out more about the data we collect through Mobile Location Analytics MLA, take a look at our solution providers location analytics policy, alternatively you can opt out of location analytics.

Cookies: This site uses some unobtrusive cookies to store information on your computer. Some cookies on this site are essential session cookies, and the site won't work as expected without them. We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. You consent to our use of cookies on this device in accordance with our privacy policy unless you disable cookies for this site through your browser.

Privacy Policy: We are committed to protecting your privacy, this means we only use the information we collect about you in order to process / assist your application and to tell you about our services. We are committed to protecting your privacy and keeping all personal details confidential.

This privacy statement sets out how we comply with European Union data protection requirements. This applies to the entire Website. Any changes to this policy will be posted on this page.

You can also access this policy via our homepage and from the bottom of every page by clicking on the appropriate link.

We have structured our web site so that, in general, you can visit it without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.
Other websites
Our Website may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line. We use encryption when collecting or transferring sensitive data such as credit card information.

What we collect and why: When you register with Buxton Civic Association Limited or enter into any other transaction with or via Buxton Civic Association Limited we need to know your name and mailing address and credit or debit card number and expiry date and, if possible, your e-mail address and telephone number, together with any other information that we need to process your transaction.

If you make an enquiry or join or register with Buxton Civic Association Limited, we collect your name, telephone number and e-mail address. Other information can be taken about your preferences for our mailing list but this is optional at your discretion.

We require this information to understand your needs and provide you with the service you have requested. We use this to provide information which we think will be of interest to you. We may use aspects of information about you to assist with our marketing and promotional developments in order to enhance the quality and service we provide to our customers. You can opt out of our mailing list at any point. Our aim is to provide you with the highest standard of service and increase our customers choices where ever possible.

We may also use this information for our internal record keeping, and our representatives may follow up, either by e-mail, phone or mail, as part of our customer care procedures.

Who else do we give your details to?
We will never wilfully disclose personal information about you to any third party without receiving your permission.

We may be required to provide information by law as permitted by the Data Protection Act or by a legal authority recognised by the European Union.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

If you have not previously objected to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or e-mailing us at:

The Administrator, Buxton Civic Association Limited, Poole’s Cavern Visitor Centre, Green Lane, Buxton Derbyshire SK17 9DH

admin@poolescavern.co.uk, telephone: 01298 26978

What if you think we have incorrect information or you would like a copy of the information we hold about you?

You may request details of personal information which we hold about you. A small fee will be payable. This fee will not exceed £10. If you would like a copy of the information held on you please write to:
The Administrator, Buxton Civic Association Limited, Poole’s Cavern Visitor Centre, Green Lane, Buxton Derbyshire SK17 9DH

admin@poolescavern.co.uk, telephone: 01298 26978

If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

"Cookies" – What are they? How do we use them?
Many websites use "Cookies" to help to improve the service provided on the website. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We use "Cookies" only to gather statistics – such as, how long our users browse on each section of our website. This information enables us to better design areas of our website. Other than this, we do not store information in the Cookie and use it for any other purpose, or pass on personal data to any other parties.

With most internet browsers (for example Microsoft Internet Explorer or Netscape Navigator) you can erase Cookies from your hard drive, block all or some cookies or receive a warning before a Cookie is stored. Please refer to your browser's help screen to learn more about these functions. Denial of a traffic log cookie should not prevent you from using one of these sites. You can delete the files that contain Cookies that you have already accepted from your hard drive.

Cookies we use

  • Internal tracking / remember your preferences
  • WordPress is installed
  • Google analytics is installed
  • Social bookmarking plugins may be installed which may contain cookies
  • YouTube / Vimeo videos may be embedded which may contain cookies Your consent

By using our Website and if you have not advised us to the contrary, you are consenting to the collection and use of your personal information by this company and its trading names in accordance with this Privacy Policy. When you use this site, you are agreeing that we may use your personal information for the purposes set out in this statement.